Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase. Please read our policy carefully before placing your order.

 

RETURNS

We accept returns only under the following conditions:

• The item is damaged, defective, or incorrect upon arrival.
• You contact us within 7 days of receiving your order.
• The item is unused and in it's original packaging.

For hygiene and safety reasons, we do not accept returns for change of mind.

 

REFUNDS

Once your return request is approved:

• We will inspect the item (if enquired).
• If approved, your refund will be processed to your original payment method.
• Refunds may take up to 15-30 days to reflect in your account.

ORDER ISSUE

If your order is: 

• Lost in transit
• Arriving damaged
• Incorrect item recieved

Please contact us immediately so we can resolve the issue.

 

HOW TO REQUEST A RETURN

Email us at: onlinezentrix@gmail.com

Include:

• Full name
• Order number 
• Clear photos of the issue

 

IMPORTANT NOTES

• Shipping costs are non-refundable.
• We are not responsible for delays caused by courier services.
• Refunds or replacements are only processed after review and approval.